Merchandise may only be returned if we have made a mistake and sent you the wrong order/item or if you received a damaged item. All returns must be within 30 DAYS of original purchase.
Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging, with all accessories (if any).
Items that have been used by the customer or items that have been damaged by use cannot be returned to us. We also cannot accept returns on orders where a promotional item has not been returned with the order. For example, if you bought an item that came with free extra hat. These "extras" must be included with your return to qualify for a full refund.
When repacking an item for return, please be sure to include all the free and promotional items that came with your order as well as all applicable accessories. Generally, as a "rule-of-thumb" you should return the items to us the same way we sent them to you - in the same condition and with all the original contents. If a promotional item is missing, its value will be added to the original price you paid for the order, thus reducing the amount of the refund, if such is issued.
We do not accept returns on customized orders such as custom embroidered wear.
There is no restocking fee for returns of unopened, unused, and untested items returned within 30 days. This means that an item must be in sellable as new condition. Please keep in mind that restrictions apply. We reserve the right to refuse to issue credit for any item that has been used, misused or damaged. We also reserve the right to charge a restocking fee of up to 15% on returns of opened, used, or damaged products. We also reserve the right to charge the restocking fee for exchanges and returns that don't follow our Return and Exchange Instructions or for high-value items of $200 and up. Additional fees may apply if the item is not returned in its original packaging.
The restocking fee may be waived if you place a replacement order of equal or greater value at our online store at the time of return, not necessarily for the same item.
If you are not fully satisfied with your purchase, we will be happy to facilitate an exchange for you. Please return the item to us within 30 days of purchase and you will not be charged restocking fees, provided the item is in NEW (unopened, unused, untested and resalable) condition and it does not fall into our Return Policy Exceptions category.
If an item is defective, it can be returned for an exchange within 30 days of purchase.
Please be sure to follow the simple steps outlined in Return and Exchange Instructions to guarantee the best service possible on your return.